Customer Care Support
Templates
HOW TO SHIP WITH US
It is absolutely easy to use our service to ship your packages to Jamaica.
Firstly, you will need an account. You can have an agent set up an account for you or visit our website and sign up, www.asapexpressit.com.
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You will receive the address for our warehouse after signing up. This will be the address that you use when you’re placing orders online.
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After you have successfully placed your orders and your packages are delivered you will receive notifications from us with all relevant details and requests for hassle free shipping to Jamaica.
CUSTOMS
The Jamaica Customs Agency collects duties and taxes on behalf of the Government of Jamaica, on goods imported into the country. If the cost of the items you are importing exceeds USD 50, you are liable to be charged a Customs duty fee.
ASAP Express has to declare to Jamaica Customs the contents and value of each package entering the country through our service.
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Detained - (Invoice Received)
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Detained - (Invoice Request)
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Detained - (Restricted Item)
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Discount Acceptance
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Duty Concession
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How are Customs charges calculated?
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Invoice attached by supplier VS invoice submitted by Customer
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Invoice submission importance
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Processing
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Used Items
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Why am I charged at Customs?
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Shipping Time
Detained
(Invoice Received)
Your invoice is received with thanks. (Your invoices are received with thanks.)
Our representatives will be querying detained packages with the Jamaica Customs Agency. Kindly monitor your dashboard and email notifications for further package updates.
Detained
(Invoice Request)
ONE PACKAGE
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ASAP EXPRESS UPDATE
Hi Expressmate,
This is to notify you that the Jamaica Customs Agency has detained your package with tracking number ending ’insert tracking number’.
Kindly provide an invoice for this package as soon as possible to prevent additional delays.
The invoice should be submitted via WhatsApp at 8768976639 or via your user dashboard at asapexpressit.com/prealert.
Best,
ASAP Express Team
MORE THAN ONE PACKAGES
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ASAP EXPRESS UPDATE
Hi Expressmate,
This is to notify you that the Jamaica Customs Agency has detained your packages with tracking numbers ending with ’insert tracking number’ and ’insert tracking number’.
Kindly provide the invoices for these packages as soon as possible to prevent additional delays.
The invoices may be submitted via WhatsApp at 8768976639 or via your user dashboard at asapexpressit.com/prealert.
Best,
ASAP Express Team
Detained
(Restricted Item)
Dear (INSERT NAME),
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This is to notify you that the Jamaica Customs Agency has detained your package with tracking number ‘insert tracking number’. The items contained in your package are considered restricted and require a permit from ‘insert name of agency that issues the required permit’ before they can be released.
Discount
Acceptance
Discounts may be allowed in determining the transaction value provided that the invoice states and distinguishes the type of discount.
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If the type of discount listed on your invoice is accepted by Customs then your discounted total will be used in assessment. However, if the type of discount listed on your invoice is not accepted by Customs then your initial grand total will be used in assessment.
For example, personal discounts still attract Customs duty charges as they are classified as a method of payment.
Duty Concession
We can submit a request to have your duty concession applied to an item for you.
Kindly submit the following documents at least three days prior to the arrival of the shipment:
1. Passport scan (Bio page).
2. TRN
3. Item invoice
4. Authorization letter - MUST be notarized
5. Duty Concession document
The authorization letter should state that ASAP Express Ltd. has the legal authority to act on your behalf.
How are Customs charges calculated?
Customs fees are calculated based on the type of goods and their declared value. The order subtotal, tax and the shipping cost are combined to receive the order total.
If you have a specific item in mind, we can calculate an estimated Customs charge for you.
Invoice attached by supplier VS invoice submitted by Customer
Any commercial invoice that is attached to your package by your supplier is a binding document that contains information about the contents of the package and the agreements made. Such as all tasks, risks, and costs associated with the transaction of goods. This invoice takes precedence over an invoice submitted by the customer. Based on this commercial invoice, the Customs authorities determine whether import duties have to be paid on the goods.
Invoice submission importance
Packages with an order total of US$50 or less will not attract Customs charges. However, if the value is greater, Customs charges may be calculated on the full value. It is therefore important that the invoice be included in the package, or submitted prior to shipment arrivals to assist with the assessment of the items.
Processing
MORE THAN ONE PACKAGES
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Your packages are expected to be a part of our shipment that is scheduled to arrive today. Our representatives are currently at the airport awaiting confirmation from our airline carrier. Once these packages are received and processed in office, an update will be provided.
Kindly monitor your email notifications and dashboard for further updates.
ONE PACKAGE
Your package is expected to be a part of our shipment that arrived today. Our representatives are currently at the airport awaiting clearance from Customs. Once these packages are received and processed in office, an update will be provided. Kindly monitor your email notifications and dashboard for further updates.
Service charge
(Definition)
The service charge is the duty charged on your package by The Jamaica Customs Agency. This happens when your package is assessed at a value that exceeds USD50.
Used Items
The Customs agency treats used items with some amount of discretion. You are still liable to be charged, as the Customs Officer may research the items in your package. However, the fees may be minimal. They have a code that they apply specifically to used articles. Our representatives will make a note of this and inform Customs.
Why am I charged at Customs?
The Jamaica Customs Agency collects duties and taxes on behalf of the Government of Jamaica, on goods imported into the country. If the cost of the items you are importing exceeds USD 50, you are liable to be charged a Customs duty fee.
ASAP Express has to declare to Jamaica Customs the contents and value of each package entering the country through our service. If invoices are not provided, this may result in delays at Customs and there is the possibility that the Customs officer inspecting the shipment will assign a higher value to your package.
Customs officials use the information you provide on the invoice to assess whether additional import documents are required for clearance, for example if your items are restricted or of a high value. They also use the information to decide whether your goods will attract import duty and tax and if so, how much the duty and tax will be.
Shipping Time
The shipping time is about three to five (3-5) days after packages are delivered and processed at the warehouse.