Customer Care Support
Templates
HOW TO SHIP WITH US
It is absolutely easy to use our service to ship your packages to Jamaica.
Firstly, you will need an account. You can have an agent set up an account for you or visit our website and sign up, www.asapexpressit.com.
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You will receive the address for our warehouse after signing up. This will be the address that you use when you’re placing orders online.
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After you have successfully placed your orders and your packages are delivered you will receive notifications from us with all relevant details and requests for hassle free shipping to Jamaica.
AIR MEETS SEA
AMS is our partner in the US, they execute our overseas warehouse management system.
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Warehouse management system functions:
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Receiving goods
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Tracking goods
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Ensuring efficiency in storage and packing
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Picking and packing
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Providing information to our CSRs
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Dispatching goods
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Air functions (AWB creation, packing list and generation of manifest)
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Inventory control
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Failed Delivery Attempt Warehouse Open
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Failed Delivery Attempt Warehouse Closed
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No Returns
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Opening Hours
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Package ETA after delivery to the warehouse
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Package handling
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Packages delivered in bulk
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Proof of delivery (First Query)
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Proof of delivery (Not located after 5 days)
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Shipment days
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Unknown packages
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Unknown Request TN
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Unknown Request TN (RESPONSE)
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Unknown Request - (Not yet approved)
Failed Delivery Attempt
Warehouse Open
Failed Delivery Attempt
Warehouse Closed
We are so sorry to hear that your delivery attempt failed. The warehouse is open and accepting packages, therefore your carrier should not have any issues with your delivery.
Kindly provide us with a screenshot of your failed delivery attempt notice for us to better assist.
The warehouse opens at 10 a.m. on Saturdays and closes at 2 p.m. Any attempt at delivery made outside of those operating hours will fail. The warehouse is also closed on Sundays. Depending on your shipper, delivery will be reattempted the next business day.
Keep monitoring your dashboard, if an update is not received by the end of the day tomorrow, let us know and we’ll be happy to check back on it for you.
No Returns
Opening Hours
Unfortunately, we cannot facilitate your request to have your package returned to the sender. The warehouse team cannot refuse packages given that they are received in bulk. It would be best that you reach out to your supplier to have this order cancelled or re-routed.
Please see the opening hours for the warehouse below:
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Monday - Friday: 9a.m. - 5p.m
Saturdays: 10a.m - 2p.m
Sundays: Closed
Package ETA after delivery to the warehouse
Package handling
Standard shipping time starts when your package has been added to your dashboard, and does not include standard processing time after delivery. This may take up to three (3) business days, depending upon the volume of packages at our warehouse.
After a package is processed and added to the dashboard it takes three to five (3 - 5) business days to arrive in Jamaica. Also, the estimated time of arrival (ETA) for each shipment is subject to change based on flight availability.
Unfortunately, we cannot facilitate your request. The warehouse team does not open, consolidate or separate packages. Packages are shipped as they are received from your supplier. We highly recommend that you submit all custom packaging requests to your supplier prior to delivery.
Packages delivered in bulk
Packages are delivered to the warehouse in bulk, it may take some time for packages to reflect on your dashboard. Keep monitoring your dashboard, if an update is not received by the end of the day tomorrow, let us know and we’ll be happy to check back on it for you.
Proof of delivery
(First Query)
Proof of delivery
(Not located after 5 days)
Shipment days
Kindly contact your supplier for a proof of delivery. This should show:
1. The exact address of delivery
2. The name of the person who collected your package
3. The date of delivery
4. The time of delivery
We're very sorry to inform you that the package with tracking number (insert tracking number) was not located at the warehouse. If you wish to query this further, kindly contact your supplier for a proof of delivery. This should show:
1. The exact address of delivery
2. Name of the person who collected your package
3. The date of delivery
4. The time of delivery
We have two shipment days, Mondays and Fridays. Packages that are processed at the warehouse and added to your dashboard between Monday and Wednesday are expected to arrive in the scheduled Friday shipment. While packages that are processed at the warehouse and added to your dashboard between Thursday and Saturday are expected to arrive in the shipment scheduled for Monday.
Unknown packages
ONE PACKAGE
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Your tracking number is received with thanks.
We can confirm that your package has been delivered to the warehouse. It looks as if you or your supplier may have left off your ASAP mailbox number.
Please note that if your ASAP mailbox number is missing from your shipping address, there can be delays in posting packages to your account. Your ASAP number can either be placed in address line 2 of the shipping address or next to your surname.
A formal request has been sent to the warehouse regarding your package. This request can take up to three business days to be approved. After approval, your package will be added to your dashboard and packed for shipment to Jamaica.
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MORE THAN ONE PACKAGES
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Your tracking numbers are received with thanks.
We can confirm that your packages have been delivered to the warehouse. It looks as if you or your supplier may have left off your ASAP mailbox number.
Please note that if your ASAP mailbox number is missing from your shipping address, there can be delays in posting packages to your account. Your ASAP number can either be placed in address line 2 of the shipping address or next to your surname.
A formal request has been sent to the warehouse regarding your packages. These requests can take up to three business days to be approved. After approval, your packages will be added to your dashboard and packed for shipment to Jamaica.
Unknown Request TN
Unknown Request TN
(RESPONSE)
ONE PACKAGE
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ASAP EXPRESS PACKAGE UPDATE
Hi Expressmate,
Kindly confirm if you recently sent a package with tracking number ending ‘....’ to your ASAP Florida address.
If you do have this item in transit, please provide the full tracking number so that your account can be updated.
Best,
ASAP Express Team
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MORE THAN ONE PACKAGES
ASAP EXPRESS PACKAGE UPDATE
Hi Expressmate,
Kindly confirm if you recently sent packages with tracking numbers ending ‘.....’ and ‘....’ to your ASAP Florida address.
If you do have these items in transit, please provide the full tracking numbers so that your account can be updated.
Best,
ASAP Express Team
Your tracking number is (numbers are) received with thanks.
Please note that if your ASAP mailbox number is missing from your shipping address, there can be delays in posting packages to your account. Your ASAP number can either be placed in address line 2 of the shipping address or next to your surname.
A formal request has been sent to the warehouse regarding your package. Once this request is approved your package will appear under the 'in transit' section on your dashboard after which it is expected to arrive in our next shipment.
Unknown Request
(Not yet approved)
We're seeing where the request for your package is still active within our warehouse's system. Typically, it does not take such an extended period for requests to be approved. We will go ahead and resubmit the information, in efforts to have your package expedited. Kindly continue to monitor your dashboard and email notifications for further updates.