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ASAP(E)

ASAP Express Limited was created by people who are frustrated with the high shipping rates and poor customer service currently being offered by many of the courier services in Jamaica.

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As frequent online shoppers, we know the pitfalls of the services currently being offered, and as such, we have tailored ASAP Express Limited to be exactly as we would want for ourselves. We are not offering a rebranded, duplicated service of the main couriers in the island, but a completely unique user experience to online shoppers who want premium services without paying premium cost.

With the lowest rates, efficient services and friendly and courteous staff, we pledge to offer you the best services you can imagine.

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Here at ASAP Express, we treat your packages like our own!

  1. Apology and explanation for delay

  2. ASAP Dashboard breakdown

  3. Authorize pickup steps

  4. Bank account info

  5. Barrel charges

  6. Business proposal response

  7. Cannot open package

  8. Damaged item from package

  9. Dashboard update

  10. Delivery request conditions 

  11. Delivery has been dispatched 

  12. Delivery failure - (Supplier error)

  13. Discount

  14. Export

  15. Friends / relative sending packages

  16. Grand total (How it is calculated)

  17. In between weight charge

  18. Invoice request - shipment received but the package is not processed

  19. Invoice submission importance

  20. Mail shipping

  21. Manual package adding

  22. Missing package (Invoice request)

  23. Missed WhatsApp call

  24. New Member (Sign up instructions)

  25. No package on dashboard

  26. Out of Kingston delivery

  27. Package being processed (Customs)

  28. Package being processed (Office)

  29. Package not reflecting on dashboard (Technical difficulties)

  30. Partial shipment

  31. Password reset

  32. Pre-alert

  33. Rates

  34. Resume response

  35. Referral

  36. Storage fee

  37. Unresolved case (Past due)

Apology and explanation for delay

ASAP Dashboard breakdown

This delay is on the part of our carrier, Caribbean Airlines. The shipment was delivered to the Caribbean Airlines warehouse in Miami on time. However, they are experiencing difficulties in transporting the volume of cargo that was received. 

 

This shipment is now scheduled to arrive in Jamaica on (INSERT DATE).

 

We sincerely apologize for any inconvenience caused as a result of this delay.

There are two packages available for pickup on your dashboard. Each invoice breakdown is listed below:

 

Tracking # ending: 0727

Weight charge: 800

Service charge: $0.00

 

Tracking # ending: 6104

Weight charge: $500.00

Service charge: $15,000.00

 

Your grand total is: $16,300.00

Authorize pickup steps

Bank account info

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You can add people to your profile to collect packages on your behalf or send this information to us via email to info@asapexpressit.com. They will be required to present their ID.

 

Mobile 

 

1. log in to your ASAP’s members window

2. At the top of your screen you should see a drop-down menu (rectangle with three horizontal lines).

3. After clicking that button, select ‘profile’ from the drop-down menu.

4. Scroll down until you see a section highlighted in yellow that is labeled ‘authorize pickup’.

5. Select ‘add/update’ to authorize persons to pick up packages on your behalf.

 

Desktop

 

1. log in to your ASAP’s members window

2. At the top of your screen select ‘profile’

3. On the right side of your screen you will see a section highlighted in yellow that is labeled ‘authorize pickup’.

4. Select ‘add/update’ to authorize persons to pick up packages on your behalf.

Please see account information should you opt to transfer payment:

 

Bank: National Commercial Bank

Branch: Constant Spring

Account Name: Asap Express Ltd

Account Type: Savings

Account Number: 294021078

 

*Please be reminded that your name should be placed in the remarks/ description field.*

Barrel charges

Business proposal response

Please see barrel charges below: 

 

*Food Items/ Personal care*

Freight/Clearance: USD 250

 

_Please note that additional customs charges may be applied to barrels containing items that are not a part of the food and/or personal effects category._

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*Please note, currency conversion will be done using the prevailing rate on the day of clearance.*

Dear (INSERT NAME),

 

We thank you for having identified ASAP Express Limited as a potential business partner and there just might be an opportunity in the future that will bring us together. You will be contacted by a representative from the relevant department should we commit to your service.

 

We extend best wishes to you in all your future pursuits.

Cannot open package

Unfortunately, it is against our policy to open packages in the office. You may use the tracking details on your dashboard to cross reference with the information provided by your supplier.

Damaged item from package

Dashboard update

Delivery request conditions

We are very sorry to hear that your item was damaged. 

 

Rest assured, packages are not opened at any of our warehouses and we especially pay close attention while packages are being assessed at Customs to ensure items are not mishandled. 

 

We understand that this may be frustrating and highly recommend that you contact your supplier as soon as possible to make them aware of the issue.

Thank you for inquiring about your package with tracking number ‘’. Your account has been successfully updated. You may now view this item under the in transit section of your dashboard.

Unfortunately, we do not facilitate same day deliveries. A delivery request must be made the day before by at least 4p.m to be facilitated the next day.

 

Would you like to be scheduled for tomorrow (Monday)?

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Delivery has been dispatched

ONE PACKAGE

 

*ASAP EXPRESS DELIVERY UPDATE*

 

Your package has been dispatched for delivery. Once the bearer is close to your location you will receive a call. 

 

*Location: *

*Grand Total: $ *

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MORE THAN ONE PACKAGES

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Your packages have been dispatched for delivery. Once the bearer is close to your location you will receive a call. 

 

*Location: *

*Grand Total: $ *

Delivery failure

(Supplier error)

Discount

The warehouse was opened on (INSERT DAY) to facilitate deliveries. However, we are still not seeing a package that was delivered for you on our systems. Therefore, this delivery failure may be an issue on the part of your carrier/ supplier. Did your supplier confirm any reattempted delivery?

 

If yes, kindly provide us with a screenshot of this proof of delivery.  If no, kindly contact your supplier and ask them to reattempt delivery. 

We appreciate you asking about discounted pricing. Discounts and promotions are offered randomly and the conditions vary. So to answer your question, no discounts are not constantly applied when others use your referral code. However, if the conditions of a discount period requires use of referral codes, then you will benefit from referrals.

Export

Friends / relative sending packages

Unfortunately, we do not provide export services at this time. We only ship packages inbound to Jamaica.

Your friends and relatives can send items to you. They can deliver the package to the warehouse personally or send it with a carrier company such as (USPS, UPS, DHL, etc.). Please ask them to label the package correctly with your name and ASAP mailbox number. 

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An invoice will be required for newly bought items.

Grand total 

(How it is calculated)

In between weight charge

The final shipping cost is calculated by adding the weight rate of your package and the Customs charge (if received). I can calculate an estimate for you if I am provided with the package weight and order total.

Packages with weights not listed on the rate chart will be charged the next rate up. For example: A package weighing 1.5lbs will incur a charge of $800.

Also, a processing fee of $200 is charged for packages over 5lb.

Invoice request - shipment received but the package is not processed

Invoice submission importance

I am still in the process of checking on this package for you with the relevant departments. However, I did notice that an invoice was not submitted. This can sometimes be an issue, causing the package to be detained by Customs. Kindly submit the invoice for this package while the checks are being done.

Packages with an order total of USD 50 or less will not attract Customs charges. However, if the value is greater, Customs charges will be calculated on the full value. It is therefore important that the invoice be included in the package, or presented to Customs to assist with the assessment of the items.

Mail shipping

Manual package adding

Unfortunately we do not ship mails. However, we do make exceptions if it is delivered in a package-sized envelope labelled with a tracking number. 

 

You may contact your courier/ delivery personnel and instruct them to encase your mail in a package and label it with a tracking number.

 

Your mail will now be shipped as a small package. 

We can confirm that your package has been delivered to the warehouse. It is scheduled to arrive in Jamaica on Wednesday for Customs clearance.

We are currently working to have your dashboard updated. This package may have to be manually added to the dashboard after being processed in the office.

Missing package

(Invoice request)

Missed WhatsApp call

First, we would like to apologize for any inconvenience and uncertainty that this package processing query has caused. While they continue to process this query, please submit your complete invoice that shows the package description and cost. This should hasten the process as they can now adjust their methods based on the exact size, orientation and description of this package. 

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Tracking number for invoice: (Insert tracking number here)

We are unable to accept WhatsApp calls at this time. Please contact us directly on our cell or landline numbers.

The contact numbers are listed below:

 

Cell: (876) 897- 6639

Landline: (876) 648-8521, (649) 0300

New Member

(Sign up instructions)

No package on dashboard

Kindly provide us with your name so we can better assist you.

 

To sign up, you can access our website at asapexpressit.com. 

Before making your first order there are a few things you must know:

 

1. Your ASAP MAILBOX NUMBER is Mandatory on all orders being placed (Highlighted as address line 2)

2. Always provide us with a copy of your invoice to prevent delays at Customs.

3. Items over USD 50 are liable to attract Customs Duty charges.

4. We have two shipment days, Mondays and Fridays. Packages that are processed at the warehouse and added to your dashboard between Monday and Wednesday are expected to arrive in the scheduled Friday shipment. While packages that are processed at the warehouse and added to your dashboard between Thursday and Saturday are expected to arrive in the shipment scheduled for Monday.

Unfortunately, there have not been any package updates for you lately. Kindly provide us with the tracking number for the package that you are expecting.

Out of Kingston delivery

Package being processed 

(Customs)

We facilitate deliveries island-wide via Knutsford Express or Zipmail. 

 

Once your package is available for pick up or delivery, kindly transfer or deposit the amount reflected on your account to us. Place the name of the ASAP Express account holder in the description to assist us in tracing the transaction (for online transfers).

 

You will then be required to provide a screenshot or copy of the receipt indicating that payment has been made. After your payment is reflected in our account, your packages will be sent out via Knutsford Express or Zipmail.

 

Upon collecting the package from Knutsford Express, you will pay their delivery charge. They charge six hundred and fifty dollars ($650.00) for items 10lbs and below.

 

For Zipmail kindly transfer the total reflecting in your account with an additional four hundred dollars ($400.00) to pay for the delivery services via the post office.

We expect your package(s) to be a part of our shipment that is scheduled to arrive today. Our representatives are currently at the airport awaiting confirmation from our airline carrier. Once these packages are received and processed in office, an update will be provided. 

 

Kindly monitor your email notifications and dashboard for further updates.

Package being processed 

(Office)

Package not reflecting on dashboard

(Technical difficulties)

We cleared our shipment yesterday afternoon. These packages are currently being processed in office. Packages are received in bulk so it may take some time for all the packages to be updated.

Kindly monitor your dashboard and email notifications for more updates.

We can confirm that your package has been delivered to the warehouse. It is scheduled to arrive in Jamaica for Customs clearance on (Insert date).

We are currently working to have your dashboard updated. This package may have to be manually added to your dashboard after being processed in office.

Partial shipment

Password reset

Your package with tracking number ending in "43825" was expected to arrive in our scheduled Friday shipment. Unfortunately, we only received a portion of that shipment yesterday. Should it be that your package arrived in that portion, it will be updated by the end of day today. If not, then it is scheduled to arrive on (INSERT DAY) for Customs clearance.

Please note that you can access your account via our website at www.asapexpressit.com. Your login credentials are as follows:

 

Username:chineishaedwards@icloud.com

Default password: *asap#1*
_This password can be changed at anytime if you so desire._

 

Please do not hesitate to contact us if you have any queries or concerns. Our contact numbers are listed below or you can email us at info@asapexpressit.com.

Pre-alert

Rates

You can create a pre-alert by following the steps below:

 

Mobile

 

  1. Login to your ASAP’s members window 

  2. At the top of your screen you should see a drop down menu (rectangle with three horizontal lines). 

  3. After clicking that button, select ‘Pre-Alerts’ from the drop down menu.

  4. Fill in the information for each required field.

  5. Select the button that says ‘Choose file’, then upload your invoice.

 

Desktop

 

  1. Login to your ASAP’s members window 

  2. At the top of your screen select ‘Pre-Alerts’

  3. Fill in the information for each required field.

  4. Select the button that says ‘Choose file’, then upload your invoice.

 

Please be reminded that invoices are required to highlight the description of the item/items expected as well as the associated cost.

Please see the first five(5) rates from our rate sheet below.

 

1lb - $500

2lb - $800 

3lb - $1050

4lb - $1250

5lb - $1500

 

You can access our extended rate sheet by visiting our website at www.asapexpressit.com

Resume response

Referral

Hi there,

 

We thank you for having identified ASAP Express Limited as a potential employer and there just might be an opportunity in the future that will bring us together. Please submit your resume via email to hrvacancyjm@gmail.com. You will be contacted by a representative from our Human Resources department should you be shortlisted.

 

We extend best wishes to you in your pursuit of future employment.

A referral code can only be generated by someone who is already a member. If you were referred to us by a relative or friend then their mailbox number can be entered as your referral code.

However, that part is optional.

Storage fee

Unresolved case 

(Past due)

A storage fee of $1200 per month will be charged for packages not collected after 60 days. 

We completely understand how frustrating this must be for you. We are working assiduously to resolve this issue. An update will be provided as soon as possible.

Call

K: 876-897-6639   

K: 876-648-8521

K: 876-649-0300

Call

P: 876-291-8891

P: 876-603-9162

Email

info@asapexpressit.com

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