Customer Care Support
Templates
HOW TO SHIP WITH US
It is absolutely easy to use our service to ship your packages to Jamaica.
Firstly, you will need an account. You can have an agent set up an account for you or visit our website and sign up, www.asapexpressit.com.
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You will receive the address for our warehouse after signing up. This will be the address that you use when you’re placing orders online.
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After you have successfully placed your orders and your packages are delivered you will receive notifications from us with all relevant details and requests for hassle free shipping to Jamaica.
SUPPLIER
We depend on e-commerce platforms/businesses to continue offering the best customized logistics solutions. Any good courier organization knows the importance of understanding the ins and outs of all merchant platforms to ensure customer satisfaction.
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Accepted Supplier
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ASAP mailbox number importance
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Credit card service
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Credit card service -(Order estimate)
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Invoice
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Telephone number
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Tracking number
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USPS (Incorrect zip code) *33309 ONLY
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Walmart (Postmate)
Accepted Supplier
ASAP mailbox number importance
We accept packages from any supplier or merchant that will ship or deliver to our warehouse.
Using your ASAP mailbox number is mandatory when shipping with us and it is very important when packages are being assigned to accounts. It allows each package to be referenced without confusion or unintentional assignment to the wrong user. Please bear in mind that your name may not be unique and we need to have a guaranteed way to differentiate between users with the same name.
Kindly remember to include your ASAP Mailbox number (Address Line 2) on all your orders. If your supplier does not have a section for this address line, you can attach your mailbox number to your last name or just attach the word ‘ASAP’ to your last name.
For example, John Doe ASAP
Credit card service
Credit card service -
(Order estimate)
If you don’t have a credit card, we’ll shop for you! Kindly follow the steps below if you opt to use our credit card service:
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Submit the correct link to all items needed.
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Insert a note below each submitted link with all item specifications (Size, colour, quantity, etc.)
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Select payment option after you have received the price quotation for the selected item(s). (Cash/Card accepted in office or bank transfer)
After payment has been made in full your order will be placed within the next 24 hours. Your order confirmation along with other tracking details will be sent to you via email as they become available.
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Please note that a 5% transaction fee will be charged
Hello Expressmate,
Please see quotation below:
Cost of item(s): $48.93 USD OR $7,878.00JMD
5% transaction fee: $3.00 USD or $483.00 JMD
Total cost to order: $8,370.00 JMD
Please note that prices are subject to change based on the exchange rate
Please be reminded that the amount quoted above does not include weight charges.
Invoice
Telephone number
A commercial invoice is a document that helps your package get through customs. A properly completed and correct commercial invoice for import helps customs authorities quickly decide which taxes and import duties apply to your package. Having your invoice also prevents delays.
Invoices are required to highlight the following:
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1. The description of the item/items expected as well as the associated cost.
2. The payment details (Subtotal, tax, shipping fee, grand total, etc.)
3. The tracking number
HOW TO LOCATE?
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You can contact your supplier directly for your invoice or you may retrieve it from your order history. A few general steps are listed below:
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1. Browse your supplier's mobile app or website to find the order history section.
2. Take screenshots that clearly show the items in the package.
3. Take a screenshot that clearly shows the complete payment details section.
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ITEM DESCRIPTION MISSING
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Thank you for your submission. However, invoices are required to highlight the following:
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1. The description of the item/items expected as well as the associated cost.
2. The payment details (Subtotal, tax, shipping fee, grand total, etc.)
3. The tracking number
Kindly submit an additional screenshot that display(s) the item(s) purchased.
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PAYMENT DETAILS MISSING
Thank you for your submission. However, invoices are required to highlight the following:
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1. The description of the item/items expected as well as the associated cost.
2. The payment details (Subtotal, tax, shipping fee, grand total, etc.)
3. The tracking number
Kindly submit an additional screenshot that displays the payment details for this order.
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Please use your telephone number when placing online orders. Kindly enter your number by starting with '876'.
Tracking number
A tracking number or tracking code is a unique number assigned to each package, which allows you to monitor the movement of the parcel inside a country or even between countries.
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HOW TO LOCATE?
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You can contact your supplier directly for your tracking number or you may retrieve it from your order history. A few general steps are listed below:
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1. Browse your supplier's mobile app or website to find the order history section.
2. Locate and select the track package option.
3. Take a screenshot that clearly shows the complete tracking number.
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TRACKING NUMBER NOT FOUND
The tracking number you submitted does not seem to be valid. Please review or contact your supplier to check the number.
USPS
(Incorrect zip code)
*33309 ONLY
Walmart (Postmate)
There are times when USPS uses incorrect zip codes in their delivery notifications as the bearers may digitally mark a package as delivered before they arrive at the location. Usually, it is not a cause for concern. Please provide the tracking number for your package so that we can check on this further with the warehouse team.
FIRST RESPONSE
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It seems that your package was delivered using Walmart’s Post Mate delivery system. Under this system items are usually delivered in plastic bags and left outside the facility unattended.
Unfortunately, our warehouse does not accept items delivered in plastic bags or with inadequate shipping information.
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When suppliers deliver parcels in this fashion to our warehouse, they usually leave them in unsecured places (hanging them on door handles, leaving them atop mailboxes etc.), and they do not allow the proper personnel to sign for the package. Additionally, it is difficult for the warehouse team to locate them ( if it is that they were successfully delivered).
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This has proven to be a common issue with Walmart. We urge you to contact your supplier and advise them of the matter to see how they can best assist you.
Please be sure to relay to them that plastic bags are not an appropriate packaging medium for the location where your item(s) are to be delivered.
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In the interim, we will ask our warehouse representatives to check thoroughly to confirm if they received your package(s).
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NOT LOCATED
We're very sorry to inform you that the package with tracking number (insert tracking number) was not located at the warehouse. If you wish to query this further, kindly contact your supplier for a proof of delivery. This should show:
1. The exact address of delivery
2. Name of the person who collected your package
3. The date of delivery
4. The time of delivery