Customer Care Support
Templates
HOW TO SHIP WITH US
It is absolutely easy to use our service to ship your packages to Jamaica.
Firstly, you will need an account. You can have an agent set up an account for you or visit our website and sign up, www.asapexpressit.com.
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You will receive the address for our warehouse after signing up. This will be the address that you use when you’re placing orders online.
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After you have successfully placed your orders and your packages are delivered you will receive notifications from us with all relevant details and requests for hassle free shipping to Jamaica.
FEEDBACKS/COMMENTS/SUGGESTIONS
POSITIVE
Hi there,
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We're pleased to know that your experience with us was a good one, (INSERT NAME). Thank you for entrusting us with the care of your items and for taking the time to give feedback.
NEGATIVE
Hi there,
I’m so sorry to hear about your experience, thank you for bringing it to our attention. We would love to hear more about the matter so that we can figure out what happened and make things right.
FOLLOW UP
Thank you for giving us more information about your experience. We are currently checking with the relevant department for clarification. An update will be provided shortly.
SUGGESTION
We wish to thank you for your feedback and suggestion to provide better customer service here at ASAP Express Ltd. We are always striving to make the experience of our customers as comfortable as possible and valuable suggestions like yours help us realize our objectives.